SHIPPING POLICY
Thank you for choosing TEVCLQ. We are dedicated to ensuring the safe transport of our products and the secure delivery of every order through reliable logistics solutions.
Service Areas
Our delivery services currently extend to over 60 major countries and regions around the globe. However, due to the stability of our logistics channels, we are temporarily unable to ship to certain conflict zones, areas with stringent customs regulations, and remote islands. For a comprehensive list of restricted delivery areas, please reach out to our customer service team.
Delivery Time
All orders will be processed within 1-3 business days prior to shipment (only on business days) and will be packaged with top-quality protective materials. The standard shipping fee is $6.89 (which includes basic shipping insurance), and orders that exceed $69.99 qualify for free shipping (applicable only to regular-sized products). After your order is shipped, delivery typically takes 7-15 business days.
Uncontrollable Factors
Delivery times may fluctuate based on the distance to the destination and the efficiency of customs clearance. Once your order is shipped, you will receive a tracking email with the international logistics order number. We advise you to inspect the outer packaging upon arrival. If the box appears severely damaged or deformed, please record a complete unboxing video and send it to support@tevclq.com within fifteen days of receiving your order. We will promptly address your after-sales service request.
In instances of extreme weather during transportation (such as prolonged high temperatures or severe cold), packages may experience delays of 5-10 days. We recommend contacting customer service for confirmation regarding any delays.
Please note that we do not offer expedited shipping options. The estimated delivery timeframe is based on logistics information provided by our customer service team. If your package does not arrive on time, please get in touch with us. Our customer service representatives will respond within 24 hours of shipment, up to a period of 6 months. Please be aware that requests submitted after this timeframe may not be accepted. Feel free to contact us during business hours, and we assure you that your inquiries will be addressed professionally.