PRIVACY POLICY
This Privacy Policy outlines how TEVCLQ (referred to as “the Website,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or use our services, make purchases on tevclq.com (referred to as “the Website”), or engage with us in other ways. In this policy, “you” and “your” refer to anyone using our services, including customers and visitors to the Website.
Please take a moment to review this Privacy Policy.
Collection and Use of Personal Information
To deliver our services, we gather your personal information from various sources over the past 12 months, as detailed below. The data we collect and how we use it depend on your interactions with us.
In addition to the specific uses outlined, we may use the information we collect to communicate with you, enhance our services, comply with legal obligations, enforce our Terms of Service, and safeguard our services and users.
Types of Personal Information We Collect
The personal information we gather varies based on how you interact with our Website. We define “personal information” as any data that can identify or relate to you. Below are the categories and specific types of personal information we collect.
Information Collected Directly from You
When you engage with our services, the information you provide may include:
- Contact Information: Your name, address, phone number, and email address.
- Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Your username, password, security questions, and other data related to account security.
- Customer Support Information: Details you share when communicating with us, such as messages sent through our services.
Certain features may require specific personal information. While you may choose not to provide this information, it could limit your access to those features.
Information Collected About Your Usage
We may automatically collect certain information about your interactions with our services (“Usage Data”). This may include the use of cookies, pixels, and similar technologies. Usage Data can encompass details on how you access and use our Website, such as device information, browser type, network connection, IP address, and other interaction details.
Information from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect data on our behalf, such as:
- Website Support Services: Companies assisting with our website and services (e.g., Shopify).
- Payment Processors: Entities that manage payment information (e.g., bank account and credit card details) to process your transactions.
When you visit our site, open or click our emails, or interact with our services, we or third parties may automatically collect certain information through online tracking technologies.
Any data obtained from third parties will be handled according to this Privacy Policy. Please refer to the “Third-Party Websites and Links” section below.
Uses of Your Personal Information
Providing Products and Services
We use your personal information to deliver services and fulfill our obligations to you, including processing payments, fulfilling orders, sending account notifications, managing your account, arranging shipments, and facilitating returns or exchanges. We may also link your account with other Shopify services to enhance your shopping experience.
Marketing and Advertising
Your personal information may be used for marketing purposes, such as sending communications via email, text, or mail, and displaying advertisements on our Website and others. This includes customizing our services and ads. For residents of the European Economic Area, the legal basis for these activities is our legitimate interest in promoting our products.
Security and Fraud Prevention
We use your personal information to detect and respond to potentially fraudulent or malicious activities. If you create an account, you are responsible for safeguarding your login information.
Communication and Service Improvement
Your personal information helps us provide customer support and improve our services, ensuring timely responses to your needs.
Use of Cookies
We utilize cookies on our Website, as is standard practice. For detailed information on the cookies used through Shopify, please refer to the Shopify Cookie Policy. Cookies help us enhance our site and services, remember your preferences, perform analytics, and better understand user interactions.
Most browsers accept cookies by default, and you can remove or decline cookies through your browser settings. However, disabling cookies may affect your user experience and limit some services.
Our site also recognizes Global Privacy Control (GPC) signals, allowing you to opt out of certain uses of your information. If you communicate your preferences through GPC, we will treat that signal as a valid opt-out request.
Sharing Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for contractual performance, legitimate purposes, and other reasons outlined in this Privacy Policy. These situations include:
- Service Providers: Sharing data with vendors or third parties providing services on our behalf (e.g., IT management, payment processing).
- Business and Marketing Partners: Sharing information to deliver services and advertising.
- Your Consent: When you request us to disclose specific information to third parties.
- Affiliates: Sharing with our affiliates or related organizations for legitimate business interests.
- Legal Compliance: To fulfill legal obligations or protect our rights and those of our users.
In the past 12 months, we have disclosed personal information for the purposes described above, including:
- Identifiers (contact details): Vendors, Business Partners
- Order and shopping information: Vendors, Business Partners
- Usage Data: Vendors, Business Partners
- Geolocation Data: Vendors, Business Partners
We do not use or disclose sensitive personal information without your consent or to infer characteristics.
Third-Party Websites and Links
Our Website may contain links to third-party sites. If you click on these links, we encourage you to review their privacy policies and terms. We are not responsible for the privacy practices or security of these external sites.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
Since the effective date of this Privacy Policy, we have not knowingly shared or sold personal information from individuals under 16.
Security and Retention of Your Information
While we implement security measures, no method is entirely secure. We cannot guarantee complete security, and any information you transmit may be vulnerable during transmission.
The duration of personal information retention depends on various factors, including whether the information is needed for account maintenance, service provision, legal compliance, or dispute resolution.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may apply only in specific situations. We may refuse certain requests as required by law.
- Right of Access: Request access to your personal information.
- Right of Deletion: Request deletion of your personal information.
- Right of Correction: Request correction of inaccurate personal information.
- Right of Portability: Request a copy of your personal information for transfer to a third party.
- Right to Opt-Out: Ask us not to “sell” or “share” your personal information, or opt out of targeted advertising.
You can exercise these rights by visiting designated sections on our Website. We do not discriminate against you for asserting these rights, but we may need to verify your identity before processing a request.
Complaints
If you have concerns about our handling of your personal information, please contact us. If you are not satisfied with our response, you may have the right to escalate your complaint to your local data protection authority.
International Users
Please be aware that your personal information may be transferred, stored, and processed outside your country of residence. If we transfer your data from Europe, we will rely on recognized transfer mechanisms to ensure adequate protection.
Contact Us
For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please reach out via email at support@tevclq.com
For data protection purposes, unless stated otherwise, we are the data controller of your personal information.